Customer help
Find answers to our most frequently asked questions.
How long does it take to ship my order?
During the week: 24 to 48 h. Over the weekend: the following Monday.
How can I track my order?
Once your order is shipped you will receive an email with an online tracking number.
02. Shipping & returns
ls delivery free in US?
Yes, delivery is free in US for purchases over $200. Otherwise, delivery is $8.
Do you deliver internationally?
Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.
How long does it take to receive my order?
Once your product has shipped, it usually takes 2 to 3 business days in France, 3 to 7 in Europe. 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.
03. Products
What kind of wood are your toys made of?
All our toys are manufactured from natural rubber wood from rubber trees that no longer produce latex after 25 years. Three years prior to removing those trees, farmers stop adding fertilizer to the soil in order to save costs and ensure that all wood is free from toxins.
Why do PlanToys choose to use rubber wood?
Because pesticides are rarely used in rubber wood plantations because the trees are not primary targets for infestation.Farmers only use fertilizer on trees that are 20-22 years old, after that age farmers will stop adding fertilizer to the soil 3 years prior to removing rubber trees in order to save cost but still tapping the latex for another 3 years. This procedure will naturally clean up chemicals in the rubberwood before it is used for toy production. PlanToys is the first manufacturer of wooden toys in the world to use reclaimed rubber wood. We upcycle the rubber trees from being burned to make wooden toys.
Is PlanToys certified by FSC?
We are not FSC Certified. The reason why is that we can not be FSC certified since we don’t use forest wood. We use plantation wood from the rubber industry which we repurpose and upcycle into toys to save them from being burned. We are in a sustainable manufacturing class of our own above FSC Certification.
To be FSC certified according to their guidelines, you have to first destroy a forest and then replant. We do not believe in destroying a natural forest to make toys. We believe in the process of the transformation of materials of wasted or no longer used as new materials or new products with larger amounts and better quality (Upcycled).
Is it safe for children to put toys in their mouths?
Yes. Our toys are made from replenishable rubberwood which is preservative free and naturally processed. Since no harmful additives or colorings are used and our water-based paints are safety certified, it poses no health hazard if a child put it in his/her mouth by accident.
